JD.ID and Lenovo Announce Strategic Partnership
Jakarta, Indonesia – August 22, 2023 – JD.ID, Indonesia’s leading e-commerce platform, and Lenovo, a global technology leader, today announced a strategic partnership to enhance the customer experience and drive growth in the Indonesian market.
Comprehensive Product Portfolio and Exclusive Offers
Through this partnership, JD.ID will offer Lenovo’s full range of products, including laptops, desktops, tablets, smartphones, and accessories. Customers will have access to exclusive promotions, discounts, and bundled deals on Lenovo products, making it easier and more affordable to acquire the latest technology.
Enhanced Customer Service and Support
JD.ID and Lenovo are committed to providing exceptional customer service and support. JD.ID’s dedicated customer care team will be fully trained on Lenovo products, ensuring that customers receive expert assistance and prompt resolution of any inquiries. Additionally, Lenovo will provide technical support and warranty services to JD.ID customers, offering peace of mind and hassle-free ownership.
Seamless Omnichannel Experience
The partnership will create a seamless omnichannel experience for customers. JD.ID’s online platform will serve as the primary channel for product discovery and purchase, while Lenovo’s retail stores will provide customers with hands-on experiences and personalized advice. Customers can easily order products online and choose to pick them up at a Lenovo retail store for added convenience.
Joint Marketing and Promotion Campaigns
JD.ID and Lenovo will collaborate on joint marketing and promotion campaigns to reach a wider audience and drive sales. These campaigns will leverage JD.ID’s extensive online reach and Lenovo’s brand recognition to create a powerful impact in the market.
Driving Growth and Innovation
This strategic partnership is expected to drive significant growth for both JD.ID and Lenovo in the Indonesian market. JD.ID will expand its product offerings and enhance its customer experience, while Lenovo will gain access to JD.ID’s vast customer base and distribution network.
"We are excited to partner with Lenovo, a global leader in technology," said Zhang Li, CEO of JD.ID. "This partnership will enable us to offer our customers a wider selection of high-quality products, exceptional customer service, and a seamless omnichannel experience. We believe that this collaboration will create significant value for both our companies and drive growth in the Indonesian e-commerce market."
"We are delighted to announce this strategic partnership with JD.ID," said Ken Wong, President of Lenovo Indonesia. "JD.ID’s strong market position and commitment to customer satisfaction make them an ideal partner for Lenovo. Through this partnership, we aim to provide Indonesian consumers with access to the latest technology and enhance their overall shopping experience. We are confident that this collaboration will be a success for both companies."
About JD.ID
JD.ID is Indonesia’s leading e-commerce platform, offering a wide range of products across various categories, including electronics, fashion, home appliances, and groceries. JD.ID is committed to providing customers with a seamless and convenient shopping experience through its user-friendly website and mobile app. The company operates a nationwide logistics network and offers various payment options to ensure fast and reliable delivery.
About Lenovo
Lenovo is a global technology leader in providing innovative personal technology, data center infrastructure, and smart devices. The company’s mission is to empower people and organizations to create a more intelligent future. Lenovo’s product portfolio includes laptops, desktops, tablets, smartphones, servers, storage, networking, and software. The company operates in over 180 markets around the world and employs over 75,000 people.
